Refund and Return Policy
Refund and Return Policy
At MALIN, we are committed to ensuring that you are satisfied with your purchase. If you are not completely happy with your order, our Refund and Return Policy outlines the process for returning items and obtaining a refund.
1. Return Eligibility
You may return items within 30 days of receiving your order. To be eligible for a return, the items must be unused, unwashed, and in their original condition with all tags attached. Returns that do not meet these criteria may be subject to a restocking fee or may be returned to you at your expense. Items marked as final sale or purchased during special promotions are not eligible for return.
2. Return Process
To initiate a return, please contact our customer service team at [email protected] or +1 2067046212 to request a return authorization. Once approved, you will receive instructions on how to return the item. Pack the item securely in its original packaging and include a copy of the receipt or order confirmation. Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defect or error on our part.
3. Refunds
After receiving and inspecting the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that original shipping fees are non-refundable, and a restocking fee may apply to certain items. If the item is returned in a condition that does not meet our return criteria, we reserve the right to deny the refund and return the item to you at your expense.
4. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and indicate that you would like an exchange. Once we receive the returned item, we will send the replacement item to you. If the item is no longer available, we will issue a refund or offer a store credit.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] or +1 2067046212. We will arrange for a replacement or refund and cover the return shipping costs. Please provide photos of the damage or defect to expedite the process.
6. Non-Returnable Items
Certain items, such as intimate apparel and customized products, are not eligible for return due to hygiene reasons. Please review the product description carefully before making a purchase to ensure that you are aware of any non-returnable items.
7. Contact Us
If you have any questions about our Refund and Return Policy or need assistance with a return, please contact us at
